Information Covered by this Policy
Our Policy applies to all, non-public, personal information that may be used to identify you that is obtained by SIRVA in connection with providing a consumer, financial product or service for personal, family, or household purposes ("Personal Information").
A. Collection of Information.
The information we collect is used to provide SIRVA’s services.
We rely on many sources of information to understand and meet your needs. We may collect personal information about you from:
- Your applications or in other ways when you visit us in person, over the phone, through the mail or through our Web sites;
- Your browser, when you visit our Web sites and your browser interacts with us;
- Your transactions with any of the companies in the SIRVA family;
- Consumer reporting agencies;
- Title, appraisal or other companies connected with a financial product or service involved in the sale or purchase of your home;
- Anyone who you have authorised to provide information; and
- Other sources, in connection with providing you a financial product or service.
In addition, SIRVA may collect information for the purpose of verifying your belongings, via written format, still photographs and/or video footage.
We do not knowingly collect Personal Information from children and will destroy such information if it is disclosed to us without proper parental consent.
B. Use of Personal Information.
Information sharing within the SIRVA family of companies
In an effort to provide you with the full range of financial, relocation, and moving services you may need, SIRVA takes an integrated approach to the services we provide. In order to be able to provide the full range of services for your needs and make recommendations about a variety of the services offered by SIRVA, we may share Personal Information among companies within the SIRVA family of companies.
We may use the information provided or collected to send newsletters outlining news, services or events. In newsletters, we have instructions as to how receivers can unsubscribe from the mailing list.
Information sharing with non-SIRVA family companies
Depending on the type of relationship you have with us, SIRVA may work with companies or organisations outside of the SIRVA family to provide services to SIRVA or to provide you with opportunities to buy products or services offered by SIRVA or jointly with other financial institutions.
We may also share your Personal Information with companies or other organizations outside of the SIRVA family as to the extent permitted by law. For example, we may share personal information to:
- protect against fraud;
- respond to a subpoena;
- service your account;
- those you have authorised us to disclose the information and others as permitted or required by law;
- other institutions with whom we have joint marketing agreements;
- companies that perform services, including marketing services, for us or for us and the institutions with whom we have joint marketing agreements; and,
- Other institutions with which we jointly provide financial products or services.
Where permitted by law, SIRVA may also pass on depersonalised information in statistical or demographic form to third parties and government departments.
For your protection, all reasonable endeavours will be used to ensure that the recipient jurisdiction has in place a similar regime that recognises the rights to privacy.
When required to make disclosures pursuant to a court order or governmental directive, SIRVA will provide notice to you when it is feasible to do so.
Rights to Access and Amend Information
If details about other parties have been submitted to SIRVA, there is an entitlement to access the information that is subsequently handled within our organisation. There are exceptional circumstances where access to individual personal information may be refused by us, such as where access would be unlawful. We will advise of such circumstances if they arise.
SIRVA also reserves the right to modify the information, collate, edit or track personal information in order to improve our services or if required by law.
SIRVA provides you with a reasonable opportunity to access your Personal Information we have collected, correct it if inaccurate, or delete it as appropriate, subject to the exceptions stated below. Reasonable access means, for example, that requests for access are made during normal business hours, that you provide requested identification, and that requests are not excessive in number. If, at any time, SIRVA denies you access to any Personal Information, we will provide you with reasons for denying access and information about how you may make further inquiries. For instance, SIRVA reserves the right to deny access to information related to investigations or potential or actual litigation where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy, or where the rights of other individuals would be violated. In order to update your information, please send your request by electronic mail to firstname.lastname@example.org, by facsimile to the number (260) 429-3135, or by telephone to the number (260) 429-2755 or to the local “Privacy Officer”, SIRVA, PO Box 123 , Dandenong , Victoria , 3175.
Data Integrity & Security
SIRVA will make every reasonable effort to keep accurate Personal Information while we are using that information to serve you.
SIRVA appreciates your cooperation in maintaining complete and up-to-date Personal Information and will facilitate your efforts in this regard. SIRVA maintains Personal Information only as long as needed for the purposes for which it was collected or as required by contractual or other legal requirements.
Any information submitted or sent electronically is received by our network and stored in our database. The information provided verbally or collected by SIRVA is also stored in our databases. Hard copy information, including still images, video footage and digital footage are held within secure files on our business premises.
In providing SIRVA with information, sending SIRVA an email, completing an online form, permitting SIRVA to collect information or providing hard copy information, you accept that SIRVA is granted consent to use any personal information within our organisation for the purposes prescribed, to the extent permitted by law, including responding to queries, compilation of databases and research for marketing purposes.
SIRVA maintain agreements with external suppliers and others with whom we do business limiting the use of your Personal Information only for the purposes intended in providing the information. These suppliers and other companies are bound to uphold our procedures regarding privacy under the terms of our agreements with them.
SIRVA maintains physical, electronic, and procedural safeguards to protect your Personal Information. We regularly assess security standards and procedures to protect against unauthorized access to Personal Information.
You should always safeguard your own Personal Information by protecting passwords used to access a SIRVA system and by safely disposing of records and reports no longer needed.
To contact SIRVA’s Global Privacy Officer, you may send comments by electronic mail to email@example.com, by facsimile to the number (260) 429-3135, or by telephone to the number (260) 429-2755 or to the local “Privacy Officer”, SIRVA, PO Box 123 , Dandenong , Victoria , 3175, outlining the documents or information required. We will endeavour to respond to any query within three business days of receiving written request.
B. Dispute Resolution
SIRVA recognises the importance of providing you the opportunity to address and resolve complaints about the processing of your Personal Information. Therefore, in addition to any legal remedies that may be available, if you make a complaint about the processing of your Personal Information, and it is not resolved to your satisfaction internally at SIRVA, SIRVA offers the independent alternative dispute resolution services of the American Arbitration Association ("AAA") located at the following address:
225 North Michigan Avenue, Suite 2527
Chicago, Illinois 60601-7601 USA
The AAA can be reached by telephone at (312) 616-6560 or by facsimile at (312) 819-0404.
This Statement is current at 1 August 2008